My name is Hendarto. ----- Receptionist: Thank you for waiting, Mr.. ‍ 2. I won't. i) Most hotels require guests who are leaving to _____ their rooms before lunchtime. R : Hotel Regent. Have you made an appointment. Contoh selanjutnya masih merupakan percakapan antara resepsionis dan tamu di sebuah kantor. Receptionist: What kind of room would you like? Customer: I would like a double room, please. Joni is here? I have an appointment with him this morning at 9. Can you please ask the bellboy to bring my luggage to the room? Receptionist: Certainly. Thank you. A good receptionist greets, welcomes, and directs guests correctly. I'll see you there at half past one. Receptionist: Sure! Let me check and see what rooms are available. Hotel: Can you please spell that for me, sir? Guest: Sure. Can you come to the office this afternoon? 4.com. Here's your key This is an example of a dialogue that takes place inside a hotel. Thank you for choosing San Felice Hotel and have a nice day Type of English: General English. Be an active listener. Receptionist : "Thank you for your waiting Madam, you're very lucky. Through listening and role play, students learn how to book a room, check in and check out. Can I help you? Caller : Room 1023, Please. Client: It seems very good to me. The room in this hotel is enjoyable. Alfian. Let me check you in and ask you to fill out these forms. Can I help you? Caller : Room 1023, please.? Guest : Yes. C : Good afternoon. Good morning, Mr. Hicayo, you are from room 724 and your would like to check out …. I need some beverages. Palm hotel, can I help you? Guest :… Can I meet Mr. 2 Conversation: For Order Drinks. ada yg mampu saya bantu? kamar nomer 1023 , tolong. After ensuring that the room is clean and all the necessary arrangements have been made, provide key card to the guest. Cashier: Well, thank you for your coming Mr/s.Sisca. 1 pt. Usually, the duties of a receptionist are to: • Welcome the guests/visitors and offer them help. 1 Hotel Housekeeping Conversation - Room Checking. Receptionist: Good Morning, How can I help you? Guest: Can you tell me where the bar is? Receptionist: It is near the dance room; Guest: Could you tell me how to get to the bar? Receptionist: The bar is on the second floor. I would like to inform that you need to bring this upon your arrival. Receptionist: — Reception. How may I help you? Mr., in search results, to enrich docs, and more. Well I am rather tired. Our bellboy will escortyou to your room. H-A-N-N-I-G-H-A-N. Have you met him before. (Call for the bellboy) R: Mr. Once the room is ready, assist the guests. Receptionist: Please hold on I will check .". I want to book that room. Enough". Can you come to the office this afternoon? 4. This preview shows page 2 - 4 out of 5 pages. Can I help you? Guest: Good afternoon. By research the right phrases, you canned prepare yourself to handle common situations the communicate effectively. Complete the following dialogue. Receptionist: Hello, Plaza Hotel. You are a guest in a Gordon Gold Hotel and want to check out. Receptionist: Good morning, evening, afternoon Sir/Ma'am or Mr. I’ll see you there at half past one. Hotel: Can you please spell that for me, sir? Guest: Sure. Palm hotel, can I help you? Guest :… Can I meet Mr. Cashier: Please enter your pin number, sir/ma’am. Welcome to our hotel. Can you come to the office this afternoon? 4. Receptionist: I apologize for that. You 10. It's Good Morning Palm Hotel menggunakan sistem terkomputerisasi terbaru yang dirancang khusus untuk membantu para receptionist dalam melakukan tugas mereka dengan lebih efisien. Here is your key, you're in room 209. Please let us know provided there is anything were can assist you use during your stay. Client: Hi, … Please you bring your guest card during you stay in our hotel. Could you tell me what the daily rate is? R : It is 1000 for a single room and 1 100 for a double room. 7. Hotel staff must have a good knowledge of your hotel, rooms, amenities, and products. I would like to pay for the room. Conversation 3 : At a hotel.. Emman Pambid and I have a reservation for a single room for one day.; Signing into your workplace is just one element of the process. 2nd Conversation Hotel : Good afternoon. Hotel Reservation Dialogue #1 Hi, Good morning. A customer rings the Pine Tress Hotel and wants to book a room. I would like to reserve a room. Welcoming Guests As a hotel receptionist, your job isn't only to greet guests but also to make them feel welcome. a. • Attend to routine enquiries. How can I help you today? Customer: Hello, I would like to book a room for tonight / Friday, August 15th / the 20th till the 23rd. Hotel Receptionist: Good morning, and welcome to the Hotel. Guest: Well we had a nice swim last night anyhow. He is not in at the moment Hotel: Room 487. Receptionist : Okay ma'am I'll inform you the rooms we offer. This is the telephone, which can be used to make an International Direct Dial (IDD) call.› ofnI eroM teG .I hope you have a nice next trip and will stay at our Call Intan Hotel at (022)20354447 to make reservation. Hotel: Yes, Mr. 2. Guest: Thanks. Sistem ini memungkinkan para receptionist untuk mengakses informasi dan data tamu dengan cepat dan mudah, termasuk reservasi, preferensi … A big part of your job as a hotel receptionist is to make guests feel at home and well taken care of during their stay. Isabella. a. Receptionist: Okay, thank you, and date of birth please. My name's Adams, room 312. 3. (Sudah, Pak. Receptionist : Good morning, could I reserve a ticket from Receptionist: Good morning Sir how can I help you? You: Morning, . Waiter : Excuse me Ma'am I will be back with your coffee. Junior suite includes facilities and amenities that will surely fit your needs. Receptionist: My pleasure! I am here to help you. Hulip. May I have your name b.My name is Hendarto. Harry Tjan.) Guest: Can you please tell him that Mr. How can I help you?' Customer: 'Good morning. Please press "9" first and then the telephone number. To get to your room, take the elevator on the right. We think our luggage went to Paris instead of London. This is your valid identification card, the receipt slip and reference number of the reservation. fArriving at the Hotel There are a few different conversations you might have with the hotel receptionist when you arrive at a hotel.1 FRONT OFFICE DUTIES. Conversation about booking a hotel room Receptionist: Good morning, Pine trees Hotel. By following protocols, rules, and regulations, a receptionist can maintain the reception area safe and tidy. Guest: Yes Thank You Bellboy: You're Welcome (Guest come to F.pdf. C. Here is your key. He or she should be organised, communicative, and capable Receptionist: . Guest: That's right. I would like to check in. ***Reception staff check the room availability on the room rack***. Receptionist: "Good morning, Nirwana Hotel.) Guest: Good morning.O Cashier: Good Morning Madam. May I help you? Guest: Good morning, I'd like to book a single room for two nights please. Thank you. Receptionist : Good morning, Palm hotel, can I help you? Guest : A." Guest : " Thank you for your information. It's under the name of Hannighan. Guest: Thank you. Here you will find typical conversations that deal with making reservations, checking in and also checking out.". You will.uoy knahT :tseuG . I'd like to make a reservation for [The receptionist can describe the hotel's facilities, check-in and check-out times, and any other pertinent information. (Bellboy take some luggages from baggage) Bellboy : "Would you like to check your luggage, please?". I just saw an advert in the paper about your hotel. Receptionist : Sure Ma'am, Do you have a reservation before? Guest : No, I don't have. Please save your changes before editing any questions. Receptionist: And, how is that spelled? Patient: Fitz, F-I-T-Z, Ezra E-Z-R-A. Alfian B. left hand side.? Guest : Yes. M-A-D-D-E-N Hotel: Yes, Ms. How can I help you?' Customer: 'Good morning. Receptionist ： The lift is on your right hand sight, if you have any problem; please feel Hotel: Reservations Dialogue (B1) Receptionist: Good afternoon! This is Capitol Hotels in Washington, D. H-A-N-N-I-G-H-A-N. Thank you. Guest : "Yes, of course.] Hotel Receptionist: Here is your key card to your room. May I have your name.". May I ask your name and your room number, Sir? Guest: I am Ian Hicayo and I am from room number 724 Receptionist: Wait a minute Sir…. I'd like to make a reservation for the 2nd week of December. Reservation officer: You too sir, take care. What can I do for you, Sir? Guest : ____ A. Maria. .O Cashier office) F. c. I have certain valuable things You can also take a look at some of these posts I am sure that something will catch your interest. Carefully look at their dialogues: Hotel Receptionist: Good Evening. 7 Dialogue: For taking order on the phone. Coffee Waiter: Excuse me Ma’am, here’s Saigon Rolls for your appetizer Guest: Thank … Departure Script Receptionist: Good morning sir! Can I help you? Guest: Yes please, I would like to check out today? Receptionist: Okay Sir. Also, please be advised to follow safety Checking-In Hotel: Good afternoon. Receptionist: When would you like your reservation? Guest: Tomorrow evening." * 11. I hope you had felt good during your stay here with us. Wine (right) 5.' Receptionist: 'Let me look on the … Guest: Thank you. How may I help you? Customer: Good morning. 4 Conversation: When waiter suggests main course. Business Center Service. How may I help you? Customer: Can I take an order please? Waiter/Receptionist: Of course, mam. Is it possible for me to book a ticket to Denpasar for tomorrow afternoon. Would you like me to get you a room in another hotel? You: — Receptionist : Well, I'll see if I can find another quieter room for you. Good morning, Mrs. 6. Guest: Okay. C : 1000! O. Harry Tjan. Have you made an appointment Number 9. Hotel Receptionist: Ok, I just need you to fill in this form please. How can I help you? Guest: I have a reservation for today. Ini) Visitor : Thanks. Receptionist: I will be happy to assist you with your reservation. (Terima kasih. Dabria.e. co-workers, employers, contractors, vendors, emergency contact numbers, etc. Sistem ini memungkinkan para receptionist untuk mengakses informasi dan data tamu dengan cepat dan mudah, termasuk reservasi, preferensi kamar, dan tanggal kedatangan tamu. You are Mr. May I have your name. Emman Pambid and I have a reservation for a single room for one day. Cashier: All right Mr/s. 6. Thank you for calling. Or Sir/Madam. Receptionist: Sure Sir. At this stage, receptionists have taken all of the details they need for check-in. A warm smile is a universal symbol of kindness. How may I help you? GUEST: I would like to reserve a room. Welcome to The Grand Woodward Hotel. I'd like to make a reservation for the 2nd week of December. co-workers, employers, contractors, vendors, emergency contact numbers, etc. Enjoy your dessert. I'll see you there at half past one. I have a reservation in the name of Smith. 2nd Conversation Hotel : Good afternoon. C. . b. Points one and two can be reversed.' Receptionist: 'Let me look on the system. _____, welcome to Open High Restaurant. Thank you for calling. d.gninrom dooG :tsinoitpeceR . How much is the charge per night? Receptionist: Seventy euro, sir. That’s fine. Good morning, Mrs. If you like you can leave your bags with the porter and he can load them onto the shuttle for you when it arrives.piluH letzirK m'I :TSEUG ?esaelp eman lluf ruoy evah I yaM . guest: "yes, my name is hendrato. Receptionist: Can I have your full name and a phone number? Client: Sure. It is even more valuable in the hospitality business where you're dealing with guests from all over the world. We have a room which will cost you INR 1800 per day. Close to many scenic spots, it is an ideal choice for travellers interested in sightseeing. Good morning, Mrs. Receptionist : Good morning Ma'am, welcome to UB Hotel. Tyas : I would prepare my luggage if my visa issued this week a. A single room for 2 nights, bed and breakfast. •Listen to dialogues between a guest and a receptionist. 5. Sunset Hotel. Could I book eight tables for tonight, please? C. Situation 1 Receptionist: 'Good morning. It's good to hear from you. Cashier: Well, thank you for your coming Mr/s. Me: Well, I had a good experience here but I'm afraid last night there 3. Can I tke a Please you bring your guest card during you stay in our hotel. Receptionist: — Let me give you your confirmation number. To make reservation we can visit at www. Client: Hi, good morning. Cashier: All right Mr/s. H-A-N-N-I-G-H-A-N. Receptionist : Good morning, could I reserve a ticket from Surabaya to Medan You can also take a look at some of these posts I am sure that something will catch your interest. (lots and lots) i. 2. ** Show the breakfast coupon and show the room key ** Receptionist : This is your breakfast coupon and this is your room key, if you need more information or something else, please you dial extension number 0 from room telephone or you can come to the 3. . Have a nice stay.Receptionist: Good morning, Pine trees Hotel. Executive Summary: Nothing creates a stronger foundation for a great first impression than a warm and speedy reception. In this unit you will learn and practise vocabulary related to hotels. What you hear is more important than what you say—make sure that you know how to listen to what the callers need so that you can assist them properly. what can i do for you?" guest: "i'd like to talk to the personal manager, please?" receptionist: . Guest : "Yes, please". Hotel: Can you please spell that for me, sir? Guest: Sure. For your security we request that you present your id each time you claim for your key. H-A-N-N-I-G-H-A-N. Receptionist: When would you like to book your Receptionist: Good morning. Receptionist: Could you repeat your name, please? Guest: Axell Forneil. I´m afraid you´ll have to check out tomorrow morning by noon. D. Guest : "Yes, In baggage". Hotel Front Office Dialogue - Safe Deposit Box. May I know what type of room do you want to get, for how many long time and how many person Sir? G: I want to reserve one standard twin bed room for 3 days; it Guest: I want to reserve one standard twin bed room for 5 nights, it's from 3 rd February 2011 until 7 th February 2011 and that's for one person.? Guest : Yes. Reservation officer: You too sir, take care. . You have been very helpful.”. I'd like to reserve a double bedroom for next Saturday, please. 1. Role-play the dialogue with your partner Good morning. Receptionist: My pleasure! I am here to help you. Guest : What does it mean? Receptionist : It means that there are Guest : OK, I'll take it. Salad (left) 4. Receptionist: Would you like a single room or double room? You: Single room please. A warm first impression that shows you care about your guests can lead to positive reviews. Welcome to the Luxx Hotel. It's higher up and at the back of the hotel. "A few minutes later" Cashier: Excuse me sir/ma'am, please sign here. Berikut contoh percakapan yang terjadi antara resepsionis dan tamu tersebut. Complete the following dialogue. You will practise the following skills and functions: asking for and providing information." Receptionist : Good morning, welcome to Edotel Hotel Denpasar, How may I assist you? Guest : Good morning, I would like to check in. Office Receptionist: Receptionist: "Good morning! How can I assist you today?" Guest: "Hi, I have an appointment with Dr. Good morning. Mrs. ----- Yes, 6086 is vacant. Keep the phone numbers organized on a Rolodex or appropriate computer program. Thank you for calling. I'd like to reserve a double bedroom for next Saturday, please. It has king size bed room with living room, dinning and kitchenette facilities. Seating the Guest; As a receptionist or Maitre D' Hotel, you have some consideration to follow when assigning tables to customers, and this will make them appreciate and enjoy the dining experience in the restaurant Receptionist: Good morning, Dr. I'm ready. Here is a sample telephone conversation between two people. Can I help you? Caller : Room 1023, please. 1 pt. 26. Receptionist: "good morning. And what is the exact date of your arrival? C: The 12th. Hotel Receptionist: Thank you. Saya tidak akan lupa) Percakapan 3. ‍. GUEST CYCLE SCRIPT PRE-ARRIVAL (JEN) RECEPTIONIST: Hello, good morning. Guest: Thanks.Upon checking, we do have a family room available. R : Y ou re welcome. Here you are. Practice dialogues are a great way to improve your English speaking skills.

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Guest : Okay, thank you. /Mrs. How can I help you? Guest: Ok. Hotel Receptionist: Good morning, and welcome to the Hotel. The grammar focus of this unit is: THERE IS and THERE ARE.00 including breakfast. Actually I am looking for a room in your hotel. Your hotel belongs ready for you and is located off the [Floor Number]. 1. But before checking-in could you please show me the room. You’re the person guests come to for information, assistance and yes, even … Guest: Okay see you soon. Good morningafternoon eveningnightday! Hotel: Good afternoon. Good morning, Mr. Have you met him before 30 seconds. Receptionist: Good morning! Thank you for calling Grand Hotel. We have your information.? A.." 1. I visit you has a fury best with you. Can I tke a message D. Receptionist: Would you like a single room or double room? You: Single room please. I would like to pay for the room. Harry Tjan. Guest: "Yes, please. 5 Hotel Housekeeping Conversation - Asking for Special Service. Receptionist: Addition to that Ma'am, our standard check-in time is 2 pm and 12 noon for the checkout. Receptionist: Good morning. You can have a seat in the waiting area, and Dr. Receptionist : I'm sorry, there is no answer. May I have your number. 5. Receptionist: Let me just checkYes we have one single room available. I've come to ____ Mrs. Hotel Receptionist: Ok, I just need you to fill in this form please. Its price makes this hotel is top choice for business travelers. Is Mr. If the employee knows the guest’s name, it is recommended to use it. hold a talk with. I have a reservation in the name of Smith. Welcome to the Golden Lion Hotel. I'll pay cash A very good gesture from a server should be come to the table and say "I am very sorry Sir/Madam, We are very busy at the moment. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. Do you have any vacancies? R: Yes sir, we have several rooms available for that particular weekend.O Cashier: Sure. I arrive in Singapore last night. How may I help you? Guest: I have a reservation for today. Receptionist: . How may I help you? Guest: I have a reservation for today. How can I help you today? Customer: Hello, I would like to book a room for tonight / Friday, August 15th / the 20th till the Receptionist : Good Morning, Nirwana Hotel. May I have your number. Would d. Welcome to XYZ Hotel. persons as soon as possible.My name is Hendarto. Cashier: Please enter your pin number, sir/ma'am. •Study words and phrases for talking about hotel service. Here's the key. Goodbye for now. d. Jangan lupa sampaikan pesan saya) Receptionist : Don't be worried, sir. It's under the name of Hannighan. Welcome to The Grand Woodward Hotel. When a guest arrives for check-in, a simple smile can let guests feel welcome instantly. My name is Michelle Angeles. ‍ 5. Receptionist : If you bring your key card to reception, I'll change Practising English for receptionists can help to greet and assist hotel guests with ease. Hicayo, you are from room 724 and your would like to check out today right? Receptionist : Sure. R: Do you have any reservation before, Sir? G: No.com; Hospitality Career Guide Blog Page 1 List of some commonly used polite words, phrases and sentences during guest interaction, in the Hospitality Industry. May I know first your name and room number? Customer: I'm Marie Lopez and I'm here at room 214 Waiter/Receptionist: Thank you ma'am, for confirmation you are Ms.rM teem I naC . 8. Hotel : Yes, Mr. This hotel's name is Bandung Most Convenient Hotel.' Receptionist: 'Could I see some ID, please? Begin by greeting guests with a smile, and by name (if known). This is your credit card and your credit card slip. Receptionist: — Okay, let me make sure I got that: Mr and Mrs Ryefield. Is that correct? Mrs Ryefield: — Yes it is. A bowl of noodles and a cup of hot tea, please. 3. Guest: Okay. … Welcoming Guests. This is Lucy Maria. 00 – per night including Breakfast. That's fine. Multiple Choice. How may I help you? Guest: I have a reservation for today. Bell Staff: We start from here. It's under the name of James Dela Cruz. Keep the phone numbers organized on a Rolodex or appropriate computer program. Reception. The staff member will help you find the room. Guest: Oh! That will do. visit C. Here's your key Receptionist: Thank you very much, Sir. Receptionist: Good morning. Escort the guest to room Bellboy: Good afternoon ma'am, let me escort you to your room. Alfian Rony : Ok. . Happy Family Restaurant.org, a blog whose mission is to share lessons for those who want to learn and improve their English. D. state name of company. Receptionist : I'm sorry, there is no answer. c. Have you met him before d. May I ask your name and your room number, Sir? Guest: I am Ian Hicayo and I am from room number 724 Receptionist: Wait a minute Sir….00 including breakfast. 15. Next, you should give the guest the room key, tell the guest his/her room number and direct him/her to the lifts/elevators. Could you call him later. If you need my help. (lots and lots) i. When the guest approaches within five feet, the employee should greet them with a “Good morning” or “Hello. ____. 2.. May I help you? Guest: Good morning, I'd like to book a single room for two nights please. Thank you. He just came 10 minutes ago. Glen Rockwell of ABM Corporation from Australia. Is there anything else? Receptionist: Not really, Mam. I will be with you in XYZ (required waiting time) minutes". Patient: Hi, would I be able to schedule an appointment with you? Receptionist: Yes, of course, could I take your name please? Patient: Sure, my name is Ezra Fitz. I want to book a double room for 5 days.". Receptionist: Good Morning, How can I help you? Guest: Can you tell me where the bar is? Receptionist: It is near the dance room; Guest: Could you tell me how to get to the bar? Receptionist: The bar is on the second floor." Receptionist : " Mr. May I help you? Daniel Adams: — Yes, I'd like to check out now. stay in our hotel until (date/ month/ year).. Receptionist : Good morning, Palm hotel, can I help you? Guest : A. IV . 2 restaurant and bar, children playground, 5 ballroom, club 123, and fitnes center. This lesson teaches common words and phrases for describing hotel facilities, service and staff, as well as practical expressions to use with a hotel receptionist.intan. The room rate is ₱ 2,500. The room rate is 10000/night Guest: Ok, that's great! You can help yourself to a full English breakfast or a continental breakfast. E. Hotel Receptionist: Good [morning/afternoon/evening], welcome in [Hotel Name]. The receptionist. Hello, welcome to [name of your hotel]. Hotel Receptionist: Good [morning/afternoon/evening], welcome to [Hotel Name]. Guest: Oh! That will do. Guest: Great. This is the master switch for the power. dealing with the public. Hotel: Yes, Mr. This will ensure that your guests are as informed as possible and will help your staff upsell .] Hotel Receptionist: Here is your key card to your room. May I have your name. Reception. 5. . I … Guest : Thank you very much. I am Mrs. Guest: That would be great thank you. Here is the key for your room. My name is Hendarto. To make reservation we can visit at www. Guest: Okay. Guest: Yes sure! B: Before we arrive to your room, allow me to explain our hotel facilities. The same goes for our hotels. Receptionist : Good morning, Nirwana Hotel. Departure Script Receptionist: Good morning sir! Can I help you? Guest: Yes please, I would like to check out today? Receptionist: Okay Sir. Can I help you? G: Good afternoon, I want a single room, please . It’s good to hear from you. C : Good morning, I wanted to find out Receptionist: Good morning, Sir. That sounds short and rude. ini soalnya disuruh ngapain ? kalo disuruh translate. Conversation 1 Mike: I'd like a room for two people, for three nights please. I would like to reserve a room. Departure Script Receptionist: Hi, good morning.. I’d like to book a cruise for vacation here. . 8. Receptionist: Good morning. I'd like to book a table for dinner, please.intan. L10 Technology Selection. Caller: That's great.sM/. And the room rate for 5 nights is ₱ 12,500 . 5. Yes, Smith. Brown will see you shortly Aims and Objectives. Alfian B. Should I call the bellboy to show you to the room? Guest ： It's fine. So can you provide me information regarding that? Receptionist: Sure ma'am. Is that correct? Guest: Yes, it Receptionist: If you are ready, we can start the classes tomorrow itself.org, a blog whose mission is to share lessons for those who want to learn and improve their English. Have phone numbers handy.? Guest : Yes. Making Reservations Receptionist: Good morning. … Receptionist: Hello, Plaza Hotel. Receptionist: All the in-house phone numbers are in a list kept near the telephone. The day has come for Mr. This is Lucy Maria. Take the escalator up one floor. Receptionist : I'm sorry, there is no answer. .My name is Hendarto. Have some knowledge about technology under your belt. Le Grand Hotel, this is Jen speaking. This chapter discusses the responsibilities of a receptionist. What days do you need that reservation, sir? available rooms for you to choose from. B. How do you spell it C. ICH GUIDELINES BY ARUN Mahesh. . I´m sorry sir, the hotel is fully booked over the weekend. You have been very helpful. Bellboy: Mind your step, please. B. It's under the name of Hannighan. 9. Guest: The kids were disappointed that the pool wasn't open this morning, though. Guest: Okay see you soon. Breakfast will be available at the Restaurant located at Lobby level from 6:00am to 10:00am. 6. This hotel’s name is Bandung Most Convenient Hotel. “A few minutes later” Cashier: Excuse me sir/ma’am, please sign here. Maria. • Take down messages left by visitors and callers and pass them on to the right. I made the reservation last Monday Guest: There are only three of us, my husband and son. • Answer telephone calls effectively. Good night. Goodbye for now. Jawaban : D. Hello, can I help you? Would you like a room with a bath or a shower? How long would you like to stay at our hotel? How would you like to pay? Guest: Thank you. we'd like you to take the roles of hotel guest and hotel receptionist. The room rate is ₱ 2,500. Receptionist: Good morning. Here's your key Here are five tried and true hotel customer service habits to show guests you really care: You only have one chance to make a positive impression, so get it right! It's like dating, if you show up on a first date wearing a dirty, torn up shirt and stinky breath, chances are, you're likely not to get a second.rehtona ro tniop eno ta lla meht deen lliw uoY . This is Golden Lion Hotel, _____ (your name) Speaking How may I help You? Client: Hi, good morning. Can I help you? Caller : Room 1023, please. Guest : Thank you very much. Receptionist: Good morning Mr Ali. Here are some phrases that receptionists can use when checking in a guest:" Do you really care that you welcome a hotel guest? If you're in the hospitality business, you likely understand the importance of welcoming guests to your hotel. Receptionist: Thank you Mrs. It is 344 on the third floor. Hotel staff must have one good awareness of your hotel, space, amenities, and services. Edit. Receptionist: All the in-house phone numbers are in a list kept near the telephone. I want to order some meals for my breakfast. Receptionist: Alright sir, how was your stay in our hotel? You enjoyed it? Guest: Yes, the stay was amazing. Receptionist: Good Night Ms. a. Could you call him later. You booked a suite room for 3 nights from 12th December. What can I do for you Receptionist : Good morning, Palm hotel, can I help you? a. Can I meet Mr.. see B. May I have your name please? Caller: Yes. Receptionist: — One moment, please, sir. Its price makes this hotel is top choice for business travelers. We … Good Morning Palm Hotel menggunakan sistem terkomputerisasi terbaru yang dirancang khusus untuk membantu para receptionist dalam melakukan tugas mereka dengan lebih efisien. Well I am rather tired. Guest: Thanks. C: I hope you enjoy yours stay with us. It's under the name of Hannighan. 2. Sample Script fork When a Guest Arrives for a Part of a Group. Dela Cruz, we've reserved a room with 2 Queen Size Beds for you with a view of the ocean for Greetings and Introductions. ask how you can help. Soup (left) 3. Your room rate is Rp 250. This is Golden Lion Hotel, _____ (your name) Speaking How may I help You? Client: Hi, good morning. Receptionist: When for, sir? Guest: Next Monday, April 3rd.e ,retteb yduts nac uoy os srehto dna uoy ot ecafrus ot stnemucod morf tnetnoc tcartxe yllacitamotua ot tpmetta ot IA sesu oreH esruoC ot doog s'tahT :letoH . May I have your name. Yes Ms. Harry Tjan. May I help you? You: — Receptionist: — Just a moment, please. NUMBERS." Receptionist: "Sure…Please keep this card during you stay in this hotel madam. Tell them about their room number Walk in Reservation Script Receptionist: Good morning, welcome to Bohemian Resort Hotel, How may I assist you? Guest: Good morning, I would like to check in. 5 Dialogue: Ordering Today's Special (Plat Du Jour) 6 Conversation: For offering dessert. How may I English Vocabulary Below are some typical dialogues between a hotel receptionist at The Grand Woodward Hotel and a guest. The guest wants to reserve room for her husband. 2. Is Step 5: Provide Key, Room Number, and Room Directions. My name is Van how may I help you today? Caller: Hi! I would like to book a table reservation. And the room rate for 5 nights is ₱ 12,500 . slamat pagi , di nirwana hotel . May I help you? Thank you very much. Can I help you?" Welcome to Margarita Hotel, how can I help you? Guest: Good morning, I have a reservation for today. Goodbye for now. Receptionist: Good morning. Can you please ask the bellboy to bring my luggage to the room? Receptionist: Certainly. How may I help you? Guest: Good morning. Make sure to understand the use of the verb 'like' when checking-in to a hotel, as well as how to ask polite questions with the modal verbs 'can' and 'may'. A friendly smile and a warm greeting make a great start. Multiple Choice. One moment, please. Have some knowledge about technology under your belt. Receptionist: Can you please spell that for me, sir? Guest: Sure. Guest: Okay. b. 2. Receptionist : Good morning, welcome to ABC Company. Guest : "For 1 person. 3. We just lost our luggage. Receptionist : I'm sorry, there is no answer. What can I do for you B. Hotel : Can you please … Guest: Sure **The receptionist was checking** Receptionist: Thank you for waiting Ma’am, the room is still available. I would like to stay in this hotel.e. I am George Neil from room 901. 00 - per night including Breakfast. Can I tke a [The receptionist can describe the hotel's facilities, check-in and check-out times, and any other pertinent information. It's A-X-E-LL F-O-R-N-E-I-L. Can I meet Mr. G: Yes, I'll keep it with care , thank you . ‍. ___ your room is on the second floor.. D. How can I help you, Sir? Guest: I am Luthar from 108. I arrive in Singapore last night. Sam Hicayo 487 was my room I really enjoyed my stay here. Here we are sir. Dessert 7. It's under the name of Hannighan. ROLE PLAY - 1 Receptionist: Good morning, Windsor Hotel.

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(After a few minutes) Waiter : Excuse me Ma'am. Toni in? (Selamat pagi. Receptionist: You're welcome. Hotel: Yes, Mr. Bianca, your room number is Jempiring 1, the room rate is RM 300 and included breakfast ,you stay in our hotel start now for 2 nights until 2 days,is that correct madam ? Guest: "Yes, that's correct. fArriving at the Hotel There are a few different conversations you might have with the hotel receptionist when you arrive at a hotel. I would like to check-in please.pptx.D . _____, this is your credit card, credit card slip, guest bill and your other pads. Welcome to the Grand Woodward Hotel. Good morning, Mr. Bellboy : "Main your head please, do you have any luggage, Madam?". 2. 3. Most company receptionists follow this procedure when receiving an external phone call: 1. Hold eye contact with the invitee and be attentive throughout the interaction.. Receptionist: My pleasure! I am here to help you. How may I help you? Guest: I have a reservation for today. (Get the coffee pot and sugar container) Waiter: Excuse me Ma'am here is your black coffee. Receptionist: Good morning, Nirwana Hotel. 3 Hotel Housekeeping Conversation - Taking Room Service. Have you met him before 30 seconds. 1 Dialogue: For Taking Order for Breakfast. Guest: Why so? Receptionist: Sir this is the policy of our hotel and we have to adhere to it. Do you have any vacancies? R: Yes sir, we have several rooms available for that particular weekend. Is that correct? Guest : "Good morning". Guest: OK, no problem.C. Receptionist: Alright ma'am, let me check that for a minute. May I help you? Guest: Good morning. Alfian Could I book eight tables for Chapter-26 The reception desk and you. 3. (name) your room number is 8008. May I have your name please? Caller: Yes. Pambid Receptionist: Good morning sir, this is Hotel Transylvania, what can I do for you? Guest: Good morning, I am Mr. Receptionist: "Good morning, Nirwana Hotel. ‍ Hotel Receptionist: You're welcome. The staff member will help you find the room. RECEPTIONIST: Hello, Ms. Guest: Okay. Ma'am. please. Can I meet Mr. Receptionist: What card should I charge your reservation to? here. Hold eye contact with the guest and be attentive throughout the interaction. Guest : That's very good of you. Have you made an appointment. And what is the exact date of your arrival? C: The … Receptionist : . (Selamat pagi, Pak. We are from room 205. Guest: All right. Guest : Okay, thank you. Receptionist : Good morning, Palm hotel, can I help you? Guest : A.'s office. Greet your guest with a smile. That’s fine. Receptionist: Sir you have to pay 2 days advance at the time of check-in. Where exactly is it located? Receptionist: We are situated on Sunset Avenue, north of the beach (Example). EAPP Quarter 2 - Module 4 Objectives and Structures of Various Kinds of Repor EAPP Quarter 2 - Module 3 Writing Various Kinds of Position Paper ." Receptionist: "Thank you for coming in today, Mr. Sample script for when a guest arrives early. You are a hotel guest. Receptionist: Good morning. Welcome to the Grand Woodward Hotel. D. Receptionist: May I have your name, Sir? Guest: I am Glen Rockwell from Australia. How may I Below are some typical dialogues between a hotel receptionist at The Grand Woodward Hotel and a guest. have Guest : 37. Receptionist: May I know your room number and last name? Guest: My room number was 609 and l my last name is Bennett. Guest: Okay. _____, this is your credit card, credit card slip, guest bill and your other pads. Guest: Great. Receptionist : Good morning, could I reserve a ticket from Receptionist: Good morning Sir how can I help you? You: Morning, . Prior to leaving the table, wish the guest (by name) and say "Have a pleasant meal Mr. · Place the order to the kitchen · Dismantle/remove the unnecessary service wares · Show plate will remain · Use rectangular tray for serving and bussing 5. How can I help you? Receptionist: . Receptionist : . OK then. Receptionist: I'm glad you liked it. slamat pagi , di nirwana hotel . Insert your key card here, and the power will be on. Please make sure that you have it with you all the time. Also, my wife liked most thing in hotel, was the One of the most important receptionist etiquette tips we can share is to confirm, confirm, confirm, confirm.000,00. Making Reservations. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. We have your details. Institute of Hotel Management, Hajipur Front Office Practical Kit Praveen Jha, Senior Lecturer, Institute of Hotel Management, Hajipur, Vaishali, Bihar Praveenjha1971@gmail. Guest Receptionist: — Good morning. Receptionist: Good morning. Jawaban : D. The porter will help you with the luggage. ‍. It's: 7576385. Could I book eight tables for tonight, please? I'd like to book a cruise for vacation here. Barbero. Guest R : Hotel Imperial, Good afternoon. I am Jose Manuel, English professor and creator of EnglishPost. Madden, we've reserved a double room for you with a view of the ocean for two nights. A bellboy will bring your bags up shortly." Receptionist: "This is your guest card Miss. RECEPTIONIST: That would be no problem, Ma'am. Brown, Rose Brown. Bye.ma 01 naht reilrae yna ni renaelc a teg t'nac eW . Can you please ask the bellboy to bring my luggage to the room? Receptionist: Certainly. This is Lucy Maria. Receptionist : Good morning, Sir. The bar is on your left. Check outside these 20 essential English phrases for receptionists (with audio) toward impress the guests and to chief! Guest: Excuse me Ma'am here is your chocolate cream cake with cherry on top. Ia baru saja datang 10 menit yang lalu. I’d like to reserve a double bedroom for next Saturday, please. I’d like to reserve a double bedroom for next Saturday, please. Please go straight along the hallway. I don't have R: okay Sir. Turn left once you exit the elevator and your room will be on the. ini soalnya disuruh ngapain ? kalo disuruh translate. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. Would have e. As a hotel receptionist, your job isn’t only to greet guests … Situation 1 Receptionist: 'Good morning. Main course 6. How was your stay? And May I have your name please and your room number? Guest: May name is Ms. You have been very helpful. A. Could I book eight tables for tonight, please? C. Don't just answer the phone with "yeah. How may I help you? Guest : I have a reservation for today. Receptionist : Good morning, Nirwana Hotel. say 'good morning / afternoon / evening'. Pambid Receptionist: Good morning sir, this is Hotel Transylvania, what can I do for you? Guest: Good morning, I am Mr. Receptionist : Good morning, could I reserve a ticket from Surabaya to Medan How can I help you? Guest: I have a reservation for a suite room for three nights. I'd like to book a cruise for vacation here.' A conversation between 2 people. ada yg mampu saya bantu? kamar nomer 1023 , tolong. I am Jose Manuel, English professor and creator of EnglishPost. Hotel : Can you please spell that for me, sir? Guest : Sure.I hope you have a … Call Intan Hotel at (022)20354447 to make reservation. Thank you for calling. Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Hotel: Can you please spell that for me, sir? Guest: Sure. a. Welcome to the Grand Woodward Hotel. I’d like to book a cruise for vacation here. Can I help you? Caller : Room 1023, please. Brown at 10 AM. Could you call him later c. Receptionist: Will you be putting this on your credit card? Guest: No. When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave. See you tomorrow. Can I meet Mr. Welcome to the Grand Woodward Hotel. Receptionist: Let me just … Reception: Good morning. Confirm the spelling of the caller's name (and business name when applicable) Confirm The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter. I'll repeat that: 7576385. Please go straight along the hallway. Can I help you? Caller : Room 1023, Please. When customers are 5 feet away from you, greet them verbally. Could I book eight tables for tonight, please? C. Begin by greeting guests with a smile, also at name (if known). (Jangan khawatir, pak. I just holiday alone.. Kindly check the information first and If you'll just sign the receipt along the bottom, please? R: This is your hotel id and room key. Could you call him later. So a typical initial statement by the receptionist is: Receptionist: That room costs one hundred and forty-five dollars per night. How may I help you? Guest : I have a reservation for today.com. Well I am rather tired.? A. Welcome to the Grand Woodward Hotel. When do you serve breakfast? Could you give me a call at 7 tomorrow morning, please? I'd like to pay in cash/by credit card/by traveller's cheque (AE: check). How may I assist you? Guest: Hi, I would like to check out please. Alfian B. Maria. F. Avoid slang and filler words. 3 Dialogue: Guests are ready to order main course for dinners. How may I help you? Guest: Good morning I want to pay my bill. That's fine. Bellboy: You're welcome. Receptionist: Good afternoon.? Guest : Yes. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Do you need a room with one bed or two? Bellboy: Would you like to follow me to the lobby, please? Guest: Sure, thank you. Brindminton Hotel. Sample script for when a guest arrives early. I can go by myself. March 30, 2017 3 Comments CONVERSATION BETWEEN HOTEL RECEPTIONIST AND A GUEST Receptionist: Good Morning! How can I assist you? Guest: Good Morning. Here you will find typical conversations that deal with making reservations, checking in and also checking out. We also have Café and Business Center at Lobby level. Is that right?' Customer: 'That's correct. Receptionist : You're welcome. The day has come for Mr. It's under the name of Madden.K. Receptionist: When for, sir? Guest: Next Monday, April 3rd.? What can I do for you. ENGLISH FOR HOTEL: CHECKING AND CONFIRMING CUSTOMER ROOMS' RESERVATION - Download as a PDF or view online for free. Here's your bill. If you leave the room, take your key card from here, and the power in the room will be off. My name is Axell Forneil. May I help you? Guest: Yes. Guest: "Yes, please" ***Reception staff check the room availability on the room rack*** Receptionist: Thank you for your waiting, Ma'am. Good morning, Mrs. I would like to stay in this hotel. Front Desk Receptionist: Okay, Miss Trisha. Enjoy your stay at [Hotel Name]. Guest: Thank you. Front Desk Receptionist: Thank you for waiting, ma'am. Sleep well. Edit. Yes Ms. Would you like to check and see if the amount is correct? Daniel Adams: — What's the 14 pounds for? Receptionist: — That's for the phone Guest: Thank you very much. It's about 5 minutes by car. ** Show the breakfast coupon and show the room key ** Receptionist : This is your breakfast coupon and this is your room key, if you need more information or something else, please you dial extension number 0 from room telephone or you can come to the 3. I would like to check in. Maria. Bellboy: You're welcome, ma'am! Receptionist: Good morning ma'am welcome to pines tree hotel I'm Fricksia from the front desk how my I help you? G: oww Hii Good morning I have a ĐỀ THI LIÊN QUAN. You will need them all at one point or another. D. Apa Pak Toni sudah datang?) Receptionist: Yes, Sir. Receptionist: All the in-house phone numbers are in a list kept near the telephone. This will ensure that your guests are while informed as possible and will helping the staff upsell .. My name is Ana how may I help you today? Caller: Hi! I would like to book a table reservation. Can I help you?" Receptionist: . Sample Script for a Guest Arrival at a Luxury or Full-Service Property. May I have your name b.".? What can I do for you. For how many nights do you plan to stay with us? Guest: tonight until October 22, 2020 Receptionist: Ok Ms. It's good to hear from you. Here's a standard greeting you could use. You need to show it when you sign for your meals and drinks in the restaurants and the bars. It’s good to hear from you. How can I help you today? Customer: Hello, I would like to book a room for tonight / Friday, August 15th / the 20th till the 23rd.; There are several ways you can craft the guest check-in experience, ranging from a dedicated live receptionist to a cloud-based visitor management software system. Hotel XYZ (Name of the Hotel), Reception. I … Have phone numbers handy. Front desk clerk receptionist Receptionist ： Good morning, Madam. 2. Goodbye for now. Guest: Okay. do business with D. I’ll see you there at half past one. I would like to inform you that we still have an available Junior Suite and a deluxe room. Will b. Conversation 1 Mike: I'd like a room for two people, for three nights please. Receptionist : You're welcome. Namun bedanya, sang tamu belum memiliki janji untuk bertemu sebelumnya. I have a reservation in your hotel. This is Lucy Maria. Receptionist : Good morning, Palm hotel, can I help you? Guest : A. Don't forget to give her my message. Double with bath for March the 23rd, 24th and 25th. Is that Receptionist : Good Morning, Nirwana Hotel. Could I book eight tables for tonight, please? C. •Learn words describing people who work in a hotel. Taking Telephone Table Reservation Receptionist: Good morning! Thank you for calling Grand Hotel. Serving the Orders 1. _____ or Mrs. My name is Mary Gomez. up to the fourth floor. Bellboy : "Would you like to follow me to Front desk?". Receptionist : "Would you like to wait a moment, madam? I would like to check the room availability on that period. Receptionist: Yes sir. Mark the letter A, B, C or D on your answer sheet to indicate the most suitable answer to complete each of the following exchangesReceptionist: " Good morning. Can you pleas making me with your name and reservation details? ‍ Caller: [Provides details] ‍ Hotel Receptionists: Thank you for staying includes used. Guest: Thanks a lot When the guest is ten feet away, the employee should make eye contact and smile as a way of acknowledging the guest’s presence. C: Good afternoon, madam. Receptionist : Good morning, Palm hotel, can I help you? Guest : Can I meet Mr. Receptionist: I will be happy to assist you with your reservation. Hotel: Would you like to sign the hotel guestbook too while you wait? Guest: Sure, I had a really good stay here and I'll tell other people to come here. Can you come to the office this afternoon? 4. Thank you. Summary. Good morning. 14. Appetizer (left) 2.g. Good morning, Mr. I'd like to book a cruise for vacation here. 3. Hotel Reservation Dialogue #1 Hi, Good morning. Guest: Reception? Receptionist: Yes, reception.My name is Hendarto. Contoh Percakapan 2. BSHM 2-1BP Receptionist: Good afternoon. [Guest's Name]. How do you spell it. Reception: Wait a moment please Sir, I would like to check the room available that you want on that period."Chris: " Good morning. Hotel: Good afternoon. Receptionist : Do you have any reservation before, Madam? Guest h) The receptionist has to remind the guests to _____ their bills before leaving the hotel. 2 Hotel Housekeeping Dialogue - Room Cleaning. Front Desk Receptionist: May I have your name ma'am? Guest: It's Trisha De Mesa. How may I help you? Guest : Hi, Good morning. Could you call him Receptionist: Good morning, Nirwana Hotel. Guest: Oh! That will do. Could you call him later. 6. 4 Hotel Housekeeping Dialogue - When Guest is Sick. I'd like to make a reservation … 7. Tong, here is your passport and hotel keycard. / Ms. 2. If you have your bags ready, the porter will collect them and show you where the room is. Will have c. My phone number is 555-322-1956. Understanding vocabulary related to travel will help you communicate when you are in a motel or a hotel. . •Learn how to book a room, check in and check out of a hotel. 6 Hotel Housekeeping Dialogue - For Dry Cleaning and Laundry. Many thanks for your help.? Guest : Yes. Alfian B. Guest: Thanks. Marie Cardenas Hotel: Good afternoon. I would like to book a room for five days sometime next month.ajas utneT( . Sample Script for Greeting a Guest With a Pet. Hannighan, we've reserved a double room for you with a view of the ocean for Guest: Sure **The receptionist was checking** Receptionist: Thank you for waiting Ma'am, the room is still available. Receptionist: Good morning. D-E-L-A C-R-U-Z Receptionist: Yes, Mr. Hinobiagon, Nichole M. How do you spell it. A I'd like to reserve a single room. Alfian Could I book eight tables for ROOM SERVICE Customer: Dial the phone (ring…) Waiter/Receptionist: Good morning this is Amor Cruz from Room Service.